Prices, accommodations, or features are subject to change without notice
The area’s most guest-friendly Reservation Policy. **Only the first night's rent is required to make a reservation**. However, reservations can't be canceled. No refunds. Should you need to change your dates or cancel, you can reschedule your reservation any time with no penalty as long as the change is processed at least 40 days in advance of your stay. The deposit is placed in escrow for a future reservation. For reservations canceled inside 15 days, the deposit is forfeited unless we are able to replace the reservation with another booking. No exceptions to the cancellation policy can be made for weather, health related reasons, or family emergencies. You will be given a cancellation number at the point of cancellation. If there are future concerns regarding the reservation you will need to have your cancellation number available. Specials or discounts do not apply to existing stays. Certain seasons and holidays may have nightly minimum stay restrictions. In these cases, we reserve the right not to accept these reservations. Under these conditions, no deposit will be applied to the credit card provided.
The first night's rent with a major credit or debit card is required to confirm a reservation. The Credit Card holder for any payments made on the reservation, including the first night's rent, must be present at the time of check-in with a valid ID that matches the name on the credit card. Credit or debit cards only are accepted at check-in. Balance must be paid in full at time of check-in. No checks.
Check-in begins at 4pm. During busy seasons, as well as most Fridays and Sundays, delays are likely given our commitment to housekeeping standards of excellence and superior amenities. Feel free to call for your cabin's estimated check-in time. For late arrivals, after the office closes at 9pm, your check-in welcome package (includ ing key code and map to your cabin) will be provided at our office for pick up in a cabinet adjacent to the front entry of the Guest Care Lodge. Check-out time is 10am. You will be expected to place dishes in the dishwasher and then make sure the cabin is secure before departing.
Please limit occupancy to the cabin maximum and adhere to pet and smoking preferences of the cabin. In the event of damages or extra cleaning requirements, additional charges may be applied. Linens and towels are provided along with basic kitchenware and utensils. A starter supply only of soap, dish washing detergent, toilet paper, trash bags, and paper towels will be provided. Upon arrival, please report any damages, shortage of supplies, or housekeeping issues immediately. Please review the check-in material(s).
We will do everything we can to make sure your cabin is ready for your stay. It is our mission to provide you the cleanest cabin in the Smokies so that you will become a guest for a lifetime. However, there are rare occasions that your cabin might not be fully presentable by 4pm. In addition, we provide the finest cabins in the area with maximum amenities; From time to time, appliances, hot tubs, satellite TV, water, electricity, etc. will break down or malfunction. While we cannot refund any monies due to these issues that arise as they would in any property due to the life expectancy of any and all such appliances etc, we will respond as quickly as we can to make repairs and restore amenities. We are not responsible for weather conditions.
I've never had a pet steal towels, bedlinens, silverware, televisions or pictures off the walls. I've never had to evict a dog in the middle of the night for being noisy, drunk and disorderly or disruptive to other guests. And I've never had a pet run out on the bill. Your pet is welcome at my establisment, and, if your pet will vouch for you, you're certainly welcome to stay here, too
.
-
One well-behaved pet per cabin is permitted unless prohibited by state law, ordinance or where allowed by Grandview Gatlinburg Inn Cabins & Cottages. Service animals are always allowed
-
Pets must be declared at check-in.
-
In consideration of all our guests and neigbours, pets must be attended at all times. Pets should never be left alone in a room or automobile.
-
Pets must be on a leash or properly carried outside guest rooms.
-
Due to safety concerns for our employees and your pet, we will not clean a room with an unattended pet. Pet owners may be asked to vacate the property if their pet becomes a nuisance to other guests.
-
Please be considerate of other guests when walking pets on the property and clean up after your pet.
-
There may be fees associated with Pets. Please click here to be taken to that area of this page.
We offer the cleanest cabins in the area with the highest standards of Quality and Excellence! Due to that extra care and premium service, all reservations will be billed a housekeeping fee of $25 for 1-3 bed rooms. Also, in accordance with our commitment to excellence and the Sevier County Health Department, all hot tubs are drained, cleaned, and refilled prior to each check-in. As a result, a $25 hot tub fee will be added to your reservation. Additionally, we require a $25 non-refundable damage waiver in lieu of a security deposit. This damage waiver provides coverage for any accidental damage up to $1,000 such as broken coffee maker or broken drinking glasses. It does not cover non-accidental damage to electronics and furniture (i.e. broken bed frame; damaged television; broken DVD). The credit card on file will be invoiced for any non-accidental damage.
-
Damage to the cabin: I understand that it is my responsibility to review the cabin upon entry and notify the front desk of any pre-existing damages to the property; I further understand that I accept responsibility for any issues found on inspection after my departure that were not reported.
-
Housekeeping and Trash Removal: I understand that the cabin must be left in proper condition upon departure (dirty dishes in dishwasher; garbage bagged; etc ); I understand I will be billed for any additional housekeeping required for both inside the cabin and on the grounds surrounding and below my cabin (please follow the garbage pick up schedule provided on the Guest Information Update or Guest Information Guide provided at check-in).
-
Smoking: All cabins are non-smoking; if smoking is detected in my cabin, I understand I will be billed $250-$500 for extra cleaning required.
-
Pets: Only certain cabins are identified as pet friendly. I understand if I bring a pet into a cabin that is not designated as pet friendly I will be billed $250 for additional cleaning plus any damages.
-
Noise Complaints: The resort maintains quiet hours between 11pm and 7am. I understand that if my party can be heard outside of our cabin during our stay requiring a call from the Night Manager, I will be billed $50 for the first call I receive. If it requires any subsequent calls I will be charged $200 per call. Any calls received after 12:30am will be billed an automatic $250.00 charge. If an eviction from the resort is required I will be charged an additional $400 and removed from the premises with no refund. Guest will immediately be evicted for any disorderly conduct deemed unsafe by the Grandview management.
-
There is an existing residential neighborhood beyond the property line. Please be advised that for their comfort the noise complaint policy above will be strictly enforced.